Always on watch.
Stand easy. We've got the watch.
Dedicated IT support, help desk, inventory, and monitoring for startups and small to medium-sized businesses, with governed cloud operations when you need them. We square away the routine and tell you when something needs attention.
Fireteam plans start at NZ$500 per month, with standard setup from NZ$500. Startup entry offers are scoped separately.
IT support without building a full in-house team
Stand Easy Ops Agent Desk is built for startups and small to medium-sized businesses that need reliable IT support, a dedicated help desk, and practical inventory and monitoring, with governed cloud operations available when needed.
Your dedicated desk handles day-to-day support requests. AI agents dedicated to your organisation investigate issues using your business knowledge and tools, while a designated approver from your organisation stays in control of anything that changes systems or data.
What each customer gets
- A service desk dedicated to your organisation
- An inventory of the connected devices and services in scope
- Monitoring for those connected devices and services
- Dedicated AI agents that investigate issues and draft responses using your organisation's knowledge
- Human approval before actions that change systems or data
- Your people raise requests through your dedicated service desk
Your AI agents are provisioned and operated by Stand Easy Ops for your organisation.
Governed AWS and Azure resource inventory, monitoring, operational alerts, and approved cloud operations are available as an add-on starting at NZ$1,000 per month. Larger or more active environments are quoted separately.
How Stand Easy Ops Agent Desk works
Your people raise a request in the way that suits the moment: through the agent on their PC, by voice, by email, or on the web portal. Each channel reaches the service desk dedicated to your organisation.
Create a request through your dedicated Agent Desk: use the agent on a PC when email is the problem, make a voice call, send an email, or open the web portal.
The agent dedicated to your organisation recognises who it is talking to. It uses your knowledge, earlier conversations, and saved resolutions, then investigates with the tools you have allowed. It explains what is happening, resolves routine issues, and proposes controlled changes when needed.
If the resolution needs a change to configuration, a system, or data, a designated approver from your team reviews it first. The approver can approve it, reject it, or ask for more information.
The reply goes back the way the request came in. The conversation and the resolution stay on your desk, so the next time that person gets in touch, the agent already has the history.
Your organisation's support history is not mixed with another customer's. The agent gets more useful as your own desk builds up conversations and saved resolutions.
Dedicated AI agents investigate using your approved systems context. Approval stays with a designated approver from your organisation.
Stack work, governed
Your dedicated agents investigate and prepare changes. No action that changes a system or data proceeds without human approval.
Dedicated agents, your knowledge
Earlier conversations and saved resolutions stay on the desk dedicated to you, so the agent knows who it is talking to.
Built for startups and growing businesses
Ideal for startups and small to medium-sized businesses in New Zealand and Australia with no internal IT team, or with a small team that needs more support and operational capacity.
Your help desk, inventory, monitoring context, business knowledge, and any CloudOps environment in scope are dedicated to your organisation. They are not shared with anyone else.
Local, accountable, and veteran-owned
Stand Easy Ops is a New Zealand business, veteran-owned and operated. We are building Agent Desk for organisations that want practical IT support and cloud operations from people who value service, responsibility, and clear communication.
We support customers in New Zealand and Australia while keeping each customer's desk, knowledge, agents, and operating context dedicated to that organisation.
Plans that scale with your organisation
Start with Fireteam for up to five people, then move through Section, Troop, Company, and Unit as the organisation grows. Every plan can be customised around your real support workload.
Put your IT in good order
Tell us about your team, support workload, and cloud environment. We will help you choose the right starting point.
Contact sales